Exchange & Refund Policy

Exchange & Refund Policy

  • Exchange within 14 days subject to stock availability and proof of purchase
  • No refunds and no returns.
  • For exchange (return within 14 days of purchase) please email us at [support@santoshkumar.com.pk or call 042-35222392] during working days Monday to Saturday from 12 pm to 10 pm.
  • Online orders can not be exchanged at any Santosh Kumar Outlet.
  • Washed, used or damaged garments would not be exchanged.
  • Product purchased on ‘SALE’ can only be exchanged in different sizes, depending on the size availability.
  • In case of a lost shipment, a customer must inform via email [support@santoshkumar.com.pk] with the complete order details. We will set an inquiry regarding your claim. If after inquiry, it is confirmed that your claim is valid, then the product will be shipped again.
  • Returning items will be returned at the customer’s cost.
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